For Students and Parents
Device and Internet Access
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Device Guidelines: Explain how and when devices are distributed, expectations for usage, and policies for taking devices home.
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Device Care Tips: Provide instructions on maintaining and safely storing Chromebooks, laptops, and tablets.
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Lost/Damaged Devices: Outline the process for reporting lost or damaged devices, potential fees, and replacement policies.
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Internet Access at Home: Information about available assistance for families who need internet connectivity, including district-provided hotspots or partnerships with local providers.
Online Learning Platforms and Tools
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G Suite for Education: Overview of Google Classroom, Gmail, Google Docs, and other core tools.
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Clever and Single Sign-On (SSO): How to log in and access all approved learning apps.
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Approved Educational Apps: List of platforms, apps, and websites that students can use for learning.
Online Safety and Security
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Acceptable Use Policy (AUP): Clear guidelines on appropriate use of district technology and consequences for misuse.
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Digital Citizenship: Resources and tips to encourage responsible online behavior.
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Parental Controls: Guidance for parents on how to monitor and manage their child’s online activity.
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Data Privacy: Information on how the district protects student data and complies with privacy regulations like FERPA.
Tech Support and Help Desk
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How to Request Tech Support: Instructions on how to submit a Help Desk ticket for tech issues.
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Troubleshooting Tips: Basic troubleshooting for common device and internet issues.
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Turnaround Time for Issues: Estimated response and resolution times.
FAQs and Tutorials
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How-To Guides: Easy-to-follow tutorials for logging in, accessing Google Classroom, and using other platforms.
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Frequently Asked Questions (FAQs): A section addressing common concerns such as login issues, device malfunctions, and password resets.
Parent Resources and Involvement
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Parent Portal Access: Instructions for accessing and using the parent portal for grades, attendance, and communication.
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Internet Safety for Families: Resources on keeping children safe online at home.
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Communication Channels: How parents can stay informed about tech updates and policies.