For Staff
Device Management and Support
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District-Issued Devices: Policies on staff laptops, tablets, and other devices.
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Device Care and Replacement: Expectations for device maintenance and how to request a replacement if needed.
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Help Desk and Tech Support: How to submit a ticket and estimated response times.
Software and Platforms
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G Suite for Education: Best practices for using Google Drive, Gmail, Google Classroom, and Google Meet for instruction.
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Approved Applications: A list of district-approved apps, instructional tools, and software with brief descriptions.
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Learning Management Systems (LMS): Information on the platforms used for instruction and student engagement.
Security and Compliance
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Data Privacy and FERPA Compliance: Guidelines on safeguarding student data and maintaining compliance.
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Cybersecurity Best Practices: Tips for protecting district accounts, recognizing phishing attempts, and reporting suspicious activity.
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Password Management: Instructions on how to reset passwords and use multi-factor authentication if applicable.
Training and Professional Development
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Tech Training Opportunities: Information about available professional development, webinars, and technology training.
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Self-Paced Learning Resources: Links to tutorials and support documents for mastering district tools.
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Tech Tutorials: Quick guides for using district platforms effectively.
Tech Support and Help Desk
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How to Submit a Tech Request: Instructions for accessing the Help Desk portal and submitting tickets.
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Emergency IT Issues: Procedures for urgent technology problems during school hours.
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Hardware/Software Installation Requests: Guidelines for requesting new software, apps, or updates.
District Initiatives and Updates
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Upcoming Technology Upgrades: Information about device refresh cycles, software updates, and system enhancements.
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Pilot Programs and Innovation: Announcements about new tech programs or pilot initiatives to improve teaching and learning.
Technology Policies and Procedures: A repository for district-wide policies related to technology usage